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Comcast Xfinity internet outage affects US customers

Comcast Xfinity internet outage affects US customers

(CNN) – If your Tuesday morning started with internet connection problems, you’re not alone.

Comcast customers in several US regions, including parts of New Jersey, Pennsylvania and Illinois, reported outages early Tuesday with Xfinity internet service. Outage tracking service Downdetector recorded more than 52,000 reports of outages around 9 a.m. ET, with most complaining of a “total outage” of the service.

In response to the tweet Tuesday morning, the company’s verified Twitter account, Xfinity Support, acknowledged “extensive outages to Xfinity services,” which it said were due to “unforeseen circumstances.”

In response to another tweet, the account wrote: “We currently have connectivity issues across the country, our network team is working hard to find a solution.”

Comcast did not respond to multiple requests for comment from CNN Business.

Some users have reported problems connecting to the Xfinity Health Center webpage, which shows where the problems occur.

“Some customers are experiencing intermittent service outages as a result of a network issue,” reads a tweet from an Xfinity account sent around 11am ET. “Our teams are actively working to bring affected customers back online while we continue to investigate. We apologize to those affected.”

The surge in outage reports lasted for about an hour before tapering off. By around 9:30 AM ET, the number of reports on Downdetector had dropped to just over 20,000, and some users on Twitter were reporting that their internet had been restored, or that they had at least accessed the Xfinity support page for See when it was off. Expected to resume your service.

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As of 11 a.m. ET, there were only about 3,000 reports of outages at Downdetector.