A Reddit user discovered an iPhone 13 issue and shared it on the platform. The new model will have a drawback in relation to the previous mobile phones which worsen the usage experience.
According to what the anonymous person wrote on the platform, the new model has a significant drawback in calls: it does not allow to configure the front microphone to isolate itself from ambient noise and clearly hear the sound of the speaker.
“How can Apple remove this essential feature from the $2000 phone in 2021?” The user wrote, angry about the defective device. In the same vein, he continued to express his outrage at the company’s decision and commented on the difficulties encountered by the interlocutor on the call to hear about this situation.
In addition, he stressed that it is not a minor problem of the cell phone despite its multiple functions, revealing that he initially thought his iPhone was the only one that had a factory error. After taking him to an official store to have it fixed, he found out that there was no problem with his device, and that the model in fact did not have an enable option to improve the sound quality.
In the case of the iPhone 12 and other previous models, to activate it, you had to go to the accessibility settings and select “Noise Cancellation”. When searching for this tool on the new device, it was found that it is no longer part of the list.
The response the user got when they contacted customer service was that they didn’t know if it was actually a hardware or software problem and that they were working on a fix. It is expected that in the coming weeks, Apple will be able to resolve this demand from its customers.
At the moment, the issue keeps popping up more than two months after the release of iOS 15.2 update and seems to be going on for a while, since the fix is not seen in the beta 15.3 update either.
According to Twitter user appletesterrus, some video calling apps like FaceTime have already added noise cancellation to correct this issue so that audio can be heard clearly.
However, in the event that you want to make a line call, there is no way to avoid noise pollution as on other models of the brand.
The iPhone 13, along with Apple’s new product line, was announced in mid-September and went on sale in the US during the last days of the same month.
In the case of its Pro Max version, it features four cameras on the back: one of them is a depth scanner. In the classic model, there are only two cameras.
Prices at launch ranged from $800 to $1,600. In Argentina, the equipment will be available from mid-January with a value ranging from 269,999 pesos (iPhone 13 128GB) to 534999 (iPhone 13 Pro Max 1TB), MacStation retailer reported to LA NACION.
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